Having Trouble?

Email Troubleshooting

Troubleshooting steps for our guest membership

What problem are you having?

Email not received. Using Gmail

Gmail has some aggressive email filters. You may find us in the 'Promotions' tab, or it may just be delayed.

If you don't get our message in a short while, though, there is probably a problem. Our system has a remarkably high success rate in sending messages, so most likely, it is getting blocked.

We recommend adding news@info.velaction.com (newsletter) and noreply@t.us2.learnworlds.com (verification email) to your contact list, and then request we resend your verification email.

Email not received. Using Outlook online.

The first step we recommend is to wait a moment or two and see if the message comes through.

If you are more action oriented, or if you wait and don't receive the message, please add us to your safe senders list.

Click the gear icon in the outlook ribbon (Outlook's header below your browser info).
Click 'View all Outlook settings' at the bottom of the right column.
Then go to Mail>Junk Mail and add us to the "Safe senders and domains".

Our email address is news@info.velaction.com (newsletter) and noreply@t.us2.learnworlds.com (verification email).

Once we are added, you can request that we resend your verification message.

Email not received. Using Outlook desktop.

The first step we recommend is to wait a moment or two and see if the message comes through.

If you are more action oriented, or if you wait and don't receive the message, please add us to your safe senders list.

Go to the Home ribbon. Click 'Junk' under the 'Delete' section.

Select "Junk E-Mail Options"

Click the second tab, "Safe Senders" and add news@info.velaction.com (newsletter) and noreply@t.us2.learnworlds.com (verification email).

Once we are added, you can request that we resend your verification message.

Email not received. Using company email system

You can try the safe senders steps for the other Outlook troubleshooting options, but many companies have their own system for filtering email.

If you are having trouble getting our messages, please contact your IT department to have news@info.velaction.com (newsletter) and noreply@t.us2.learnworlds.com (verification email) added to your safe senders list.

Once we are added, you can request that we resend your verification message.

Email not received. Using other free email services (Yahoo, Hotmail, etc).

For most free systems, you will need to add news@info.velaction.com (newsletter) and noreply@t.us2.learnworlds.com (verification email) to your contact list or safe senders list.

Because of the number of free services, the best option is to do a browser search for how to add an email to the safe senders list.

Once we are added, you can request that we resend your verification message.

Clicked link...then nothing

This issue is a bit more complicated because there are more potential problems and fewer indicators.

Please contact us at customerservice@velaction.com and let us know if you clicked the confirmation link and nothing happened.

Clicked link and set password, but can't log back in

The most likely cause here is a typo in the password entry. You'd be able to get in initially when you first set your password, but it would not work later.

Please go our login page and use the "Forgot Password" function.
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