Get Help

Frequently Asked Questions

We've got a big site with lots of information. While we try to make things easy to understand, sometimes we fall short. To help with that, we've put together a list of FAQs to help you better understand what we do and how we can help.

What is Continuous Improvement Central?

What is Continuous Improvement Central?

CI Central is our online training platform, hosted by LearnWorlds to make sure it is stable and secure.
We use it to provide you with training and resources to power your continuous improvement efforts.

How do you sell content?

Good question. We have some limits on what our platforms can do, so we have done our best to fill in the gaps by combining two platforms. CI Central is powered by LearnWorlds, and VelactionStore is hosted by Shopify.

This arrangement lets us continue to sell our physical products like training kits and bulk sales of memberships, as well as just offering downloads without any of the accompanying training.

The downside is that the tools are only loosely integrated and may require an additional process step or two at times.

Why do you use terminology like "enroll" and "courses" when delivering resources?

Because CI Central is built on a training platform, they language they use fits probably 95% of their customers.

We have found, though, that the tools that they created to deliver training in a proven format also have great value in delivering a variety of forms, tools, and checklists for download--accompanied by great training materials.

This means that we have a great tool to use, with its only limitation being that you may see our downloads referred to as 'courses' in some of the administration areas, and you might see 'enroll' used when 'register' or 'download' or 'request' or 'sign-up' might be better options.

FAQs About Velaction

How long has Velaction been around?

Velaction really started in 2006 when Jeff Hajek began writing books after leaving his job to stay home with his kids. In 2008 it began as a company under the original name of Cascade Corporate Solutions, and in 2009, the first edition of Velaction.com was published. (Check the three dots when searching us on Google to confirm our longevity. You can also see our origin date on YouTube as July 13, 2009).

What does Velaction do?

Our goal is to help companies and individuals thrive at using continuous improvement leadership and tools and philosophies.
We used to do more on-site consulting and training, but with advances in technology, we now do most of our work to support this platform, Continuous Improvement Central.
We also produce and sell a selection of training exercises using small building bricks. To comply with trademark rules, we cannot advertise that Lego bricks are used in our training.

Where is Velaction located?

Velaction is located in the north suburbs of Seattle. Our mailing address is

Velaction
PO Box 14700
Mill Creek WA 98082

Does Velaction still do consulting work?

During the pandemic, we curtailed our on-site consulting work, and dedicated ourselves to building up a robust training platform.
While we haven't ruled out doing consulting, our new platform is very demanding. We prefer to support companies online or by building new tools that can support them.
This means that we are available for exceptional consulting opportunities but are extremely selective about the on-location work we take.
We are, however, open to supporting companies on the north and east side of Seattle for small engagements.

FAQs About Our Free Content

Do you give away free content?

Yes. A lot. We offer PDF versions of most of our forms and tools, access to a streamlined version of our massive reference guide, and other training. We also offer bonus content from time to time.

How do I get free content?

Our free content is delivered in our Guest Membership program.

We do this so you can see how our platform works to get our training and resources. It is also the most efficient way for use to maintain current versions of downloadable files.

Do I have to give payment info for free stuff?

Our Guest Membership program simply requires a valid email address and your name to sign up. No payment info is required.

What email and name should I use?

I recommend using the name and email you would like to see on certificates and downloads you might be distributing to your team down the road.

Our Guest Membership content can carry over to full accounts. If we offer a preview of our Lean Overview course, for example, and you complete the course, the certificate will be issued with your account's name and email address on it. Once certificates are issued, they cannot be changed.

Using Our System

How do I create a new Learner Account?

It's easy. When you try to grab free content, or click on any of the buttons to join, you'll see a form pop up.

On the login form, click the 'Create Account' button at the lower left.

Then, just fill out the information. You'll get an email with a link to click to confirm that you wanted to sign up and to make sure your email address is valid.

Then, you are good to go.

How to Log In to my School with an existing Account?

Simply fill out your e-mail and password in the login form and click Login.

That's it, you can access any of our free courses or guest sections in our course catalog!

Problems Logging in to CI Central?

First of all make sure that the combination of e-mail and password you tried is correct (for security reasons our error message doesn't explicitly reference whether you made a mistake in your email or password. This is deliberately so to make it harder for malicious individuals to guess any account details). If you are still having problems it might that have forgotten your password. In this case you can simply ask for a new one to be sent out to you. Click on the "Forgot your password?" link located just below the Login button.

Type the email that corresponds to your account and click Send. An email will be sent to you with a link for setting a new password for your account. If you don’t see the email appearing in your Inbox, make sure to also check the spam folder as it may have been accidentally caught by your email's spam filter. If this is the case then make sure to identify this message as Not spam so that you don't lose any future correspondence from your online school.

Explain the difference between getting free courses and the ones you have to buy.

If the course you want to enroll is free just click on Start for free button and you will have full access to the content. If the course you want to enroll is not free click on Enroll button (the course's prices should be visible, right next to enroll) and follow the checkout process. When you finish the course contents will unlock for you.

Frequently asked questions

How can I Edit / Insert my account details (Profile Picture, Biography, Locations etc)

When logged in to your school, click on the top bar Profile suboption after hovering your mouse over the Me top bar option. This will lead you to your profile page.
There, click on the edit button and start changing your personal info. You can update your name and email, add a short bio so other members of the community can learn more about you and add your social accounts so that others can contact you.

How can I change my password?

Changing the password can be done from the online school's log in form (you have to be logged out). Go to the login form and click on the Forgot your password? button that can be located right under the Login button.
Insert the email of your account and click OK.
You will soon receive an email containing a link for resetting your password. If you don't receive this email after a few minutes, please check the spam folder of your email account as the reset email may have accidentally been held up by your spam filter.

How to send a private inbox message to another Learner?

Click on the top bar Inbox suboption after hovering your mourse over the Me option.
Then click on the New message button.
Select the co-learner you would like to send the message to (start typing @ and the name of the student. A list of suggested accounts will appear and you can pick the right one). The fill out your message and click the send button.

How do I exit from the School?

If you want to log out from the online school simply click the Sign out option that can be found at the top-right menu.

I purchased a course. How do I access it?

If you have already purchased a course you only need to visit the course's page and you will have full access to the content. Alternately, you can access the starting page of your school. The courses you have purchased will appear at the top of the course list. By clicking on a course card you will be directed to its contents.

How do I download course content?

If you are enrolled to a course (paid or not) you will have access to the whole course contents. In most cases the contents are not available for download and you will need to be connected to the internet and access the contents through your browser. Certain material, like PDF files or PPT presentations may be available for download.

How do I navigate inside a course?

Once you access a course, you will find a full table of contents at the left-hand side of the screen. You can browse through the sections and access the learning unit you would like to study. In most cases you would be better off when simply following the linear course order proposed by the course instructor. In the future you can always come back re-visit any learning unit you wish. Note that learning units that you have visited / completed are marked with a discrete check mark.

Do I have to be online at a specific time to take a course?

No, you can take your course whenever you want. The course remains online around the clock. All you need is internet access and a fairly modern browser.

Can I take more than one course at a time?

Yes. You can take as many courses as you wish.

What Browsers are Supported?

We support the latest versions of all well-known browsers. For optimal studying experience we recommend using Mozilla Firefox or Google Chrome.

Can I take the courses on my iPad or tablet?

Of course you can. This online school is fully responsive in all kinds of electronic devices.

Can I take the courses on my iPhone or smartphone?

Of course you can. This online school is fully responsive in all kinds of mobile devices. For optimal experience you can use the mobile version of Google Chrome, if your device supports it.

Is Internet Access Required?

Internet access is required since all of the course contents are online. We also recommend using a broadband internet connection, especially when you have to go through video content.

Recommended Technology

Just a broadband Internet connection and the latest version of your favorite browser.

What forms of payment do you accept?

All major credit cards are accepted. Off line payments may also be accepted (you can arrange this with the school's owner).

How do I cancel a course?

For cancelling a course enrollment or asking for a refund please contact the School's owner (contact info can be found under the Account option on the top right menu)

Troubleshoot issues with Video

Our video player automatically tries to adjust the video quality to your internet speed, giving you the highest quality possible but in certain cases, for very slow connections, this might not be possible. If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the video. In this case try to reset your connection/internet router or, if possible, try accessing your online courses using a better internet connection.
You may also want to try one of the following: 1. Close extra browser tabs or other applications that may be using up your bandwidth. 2. Make sure you're using the latest version of your browser.

How long does it take to complete a course?

It depends on the course. Each course has different time requirements. Read the course's description or contact your instructor for more specific details.

What will you do with my e-mail address?

Your e-mail address is your key to your school. It is fully safe with us and we will use it only to communicate with you if necessary.

Does access to my paid courses expire?

In most cases, once you have enrolled to a course you will have access for lifetime. Courses with limited time access say so clearly in the course description.

Can I sample a course or lesson before deciding to purchase a course?

In many cases courses have one or more free sections that you can sample before you decide to purchase a course.

How do I know that you have received my order?

Once your payment has been successfully processed, your course will be immediately accessible to you. If the course hasn't unlocked despite you payment going through, then please contact the site's owner and you will be given access to the course asap.

How soon will I get access to my courses?

You will get access to your course(s) immediately after your make an online purchase (or when you have been manually enrolled by the instructor).

Are there prerequisites for the courses or lessons?

In most cases there are no prerequisites and you can take any course you want independently. For certain courses that do have prerequisites, this will be clearly written in the course description. And you may also want to discuss this with the course instructor.

How do I access a course that I have completed?

You can access your courses anytime simply by logging in to the platform and visiting the course page. The courses you have purchased appear always first in the school’s course catalog.

Where is the invoice for the course I just bought?

You can find fully detailed invoices for all the courses you have purchased in the Account page, which can be found by hovering your mouse over the Me top bar option. If you made a purchase outside the school then you can contact the school owner / instructor for an invoice.

I was given a discount coupon to this school. How can I use it to buy a course with discount?

Buying a course with a discount coupon is not much different from our normal checkout process.
1) Go to the course page for which you have a coupon and click Enroll.
2) You will be automatically redirect to Enroll in Course page. Type your coupon code in the textbox (in our example: coupon_code) and click Redeem.
3) the discount will be automatically calculated in the final price.
4) You can now finalize the purchase process by clicking on the Buy button

Ultimate Distance Training

Learn how to create amazing products for Beginners & Advanced professionals.
1

Practical approach

Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.
2

Globally oriented

Strategies shared and knowledge earned allows our students to immediately set up their business and start offering their services around the globe.
3

For your career

Whether you want to boost your career within the company you are working or grow at your own business by applying the latest strategies we teach, this is the way.

Courses

About us

Meet our core team

We provide online courses for individuals, small groups of employees and large organizations.

John Doe

Ann Smith

Maria Walker

Helen Cooper

Sofia Miller

Olivia Jones

Peter Williams