Frequently Asked Questions

CI Central is our online training platform, hosted by LearnWorlds to make sure it is stable and secure.
We use it to provide you with training and resources to power your continuous improvement efforts.

Good question. We have some limits on what our platforms can do, so we have done our best to fill in the gaps by combining two platforms. CI Central is powered by LearnWorlds, and VelactionStore is hosted by Shopify.

This arrangement lets us continue to sell our physical products like training kits and bulk sales of memberships, as well as just offering downloads without any of the accompanying training.

The downside is that the tools are only loosely integrated and may require an additional process step or two at times.

Because CI Central is built on a training platform, they language they use fits probably 95% of their customers.

We have found, though, that the tools that they created to deliver training in a proven format also have great value in delivering a variety of forms, tools, and checklists for download--accompanied by great training materials.

This means that we have a great tool to use, with its only limitation being that you may see our downloads referred to as 'courses' in some of the administration areas, and you might see 'enroll' used when 'register' or 'download' or 'request' or 'sign-up' might be better options.

Velaction really started in 2006 when Jeff Hajek began writing books after leaving his job to stay home with his kids. In 2008 it began as a company under the original name of Cascade Corporate Solutions, and in 2009, the first edition of Velaction.com was published. (Check the three dots when searching us on Google to confirm our longevity. You can also see our origin date on YouTube as July 13, 2009).

Our goal is to help companies and individuals thrive at using continuous improvement leadership and tools and philosophies.
We used to do more on-site consulting and training, but with advances in technology, we now do most of our work to support this platform, Continuous Improvement Central.
We also produce and sell a selection of training exercises using small building bricks. To comply with trademark rules, we cannot advertise that Lego bricks are used in our training.

Velaction is located in the north suburbs of Seattle. Our mailing address is

Velaction
PO Box 14700
Mill Creek WA 98082

During the pandemic, we curtailed our on-site consulting work, and dedicated ourselves to building up a robust training platform.
While we haven't ruled out doing consulting, our new platform is very demanding. We prefer to support companies online or by building new tools that can support them.
This means that we are available for exceptional consulting opportunities but are extremely selective about the on-location work we take.
We are, however, open to supporting companies on the north and east side of Seattle for small engagements.

Yes. A lot. We offer PDF versions of most of our forms and tools, access to a streamlined version of our massive reference guide, and other training. We also offer bonus content from time to time.

Our free content is delivered in our Guest Membership program.

We do this so you can see how our platform works to get our training and resources. It is also the most efficient way for use to maintain current versions of downloadable files.

Our Guest Membership program simply requires a valid email address and your name to sign up. No payment info is required.

I recommend using the name and email you would like to see on certificates and downloads you might be distributing to your team down the road.

Our Guest Membership content can carry over to full accounts. If we offer a preview of our Lean Overview course, for example, and you complete the course, the certificate will be issued with your account's name and email address on it. Once certificates are issued, they cannot be changed.

It's easy. When you try to grab free content, or click on any of the buttons to join, you'll see a form pop up.

On the login form, click the 'Create Account' button at the lower left.

Then, just fill out the information. You'll get an email with a link to click to confirm that you wanted to sign up and to make sure your email address is valid.

Then, you are good to go.

Simply fill out your e-mail and password in the login form and click Login.

That's it, you can access any of our free courses or guest sections in our course catalog!

First of all make sure that the combination of e-mail and password you tried is correct (for security reasons our error message doesn't explicitly reference whether you made a mistake in your email or password. This is deliberately so to make it harder for malicious individuals to guess any account details). If you are still having problems it might that have forgotten your password. In this case you can simply ask for a new one to be sent out to you. Click on the "Forgot your password?" link located just below the Login button.

Type the email that corresponds to your account and click Send. An email will be sent to you with a link for setting a new password for your account. If you don’t see the email appearing in your Inbox, make sure to also check the spam folder as it may have been accidentally caught by your email's spam filter. If this is the case then make sure to identify this message as Not spam so that you don't lose any future correspondence from your online school.

If the course you want to enroll is free just click on Start for free button and you will have full access to the content. If the course you want to enroll is not free click on Enroll button (the course's prices should be visible, right next to enroll) and follow the checkout process. When you finish the course contents will unlock for you.